Conducting Viewings

When arranging viewings, you can either arrange a mutually convenient time with individual prospective tenants as they make an enquiry, or conduct block viewings at set times (for example, 5.30 pm on Monday, Wednesday and Friday).

If the property is already occupied, the existing occupier will require at least 24 hours' notice (or as agreed in the tenancy agreement). If the occupier refuses entry after being given notice, the landlord will not be able to enter without obtaining an agreement or a court order. However, a refusal would be a breach of the tenancy in most cases, and the occupier may be liable to pay the landlord compensation.

More than one person should conduct the viewings together when possible.

The Energy Performance Certificate must be available at the viewing (if it has not been given sooner).

Before or when arranging a viewing, make sure the listing or property particulars provide the material information a reasonable prospective tenant needs to decide whether to view or apply, including key costs, restrictions and relevant property details.

Viewing and tenant-selection arrangements should be applied consistently and should avoid questions or decisions that could amount to unlawful discrimination. Reasonable adjustments should be considered where appropriate.

If the landlord has procedures and guidelines for granting a tenancy, a sheet could be provided explaining those procedures and policies at the time of the viewing. In addition, marketing materials, such as property particulars, should be presented at the viewing to ensure that all 'material information' has been provided to the prospective tenant.